Customer Satisfaction at Maze Security
At Maze Security, we’re committed to delivering exceptional service. We understand, though, that there may be instances where our service might not meet your expectations.
Here’s How You Can Help Us Improve:
Immediately after the completion of our service, we encourage you to review the work against the agreed terms. If everything isn’t as expected, please let us know right away. You can reach us by phone, email, or letter. If you choose to write, please obtain a posting proof for your records.
Our Complaint Resolution Process:
- Initial Response: Upon receiving your complaint, we aim to acknowledge it within 5 days.
- Assessment and Resolution: We’ll schedule a visit within 28 days to assess and, where possible, rectify any issues.
- Further Steps: If, after following our internal complaints procedure, you feel the issue hasn’t been resolved, and we agree that no further resolution can be reached (a “deadlock”), an external resolution may be necessary.
For disputes relating to domestic installations, services, repairs, and maintenance contracts, we offer access to an Alternative Dispute Resolution (ADR) service through the Which? Trusted Traders Endorsement. Should you wish to escalate your complaint, you can contact Which? Trusted Traders at 02922 670 040 to discuss eligibility and process.
We value your patronage and look forward to continuing to meet your security needs. Thank you for choosing Maze Security.
